Our Offerings

We provide these CXO offerings so you don't have to hire a CXO, in a unique low cost model that protects small business cash flow, while providing the benefit of certified experience from the creators of the Experience Economy, Pine and Gilmore.

Educational Sessions / Speaking

Do you understand the concepts of the Experience Economy and, more importantly, what this means for your business?  Book us to speak at your event, or to your team to help them understand why Experiences matter, what the implications for your business are and how to you approach designing an experience to ensure you don’t end up with ‘just another service’.  This session is ideally suited to those learning about the Experience Economy concept, or those just embarking on setting up and running their own business.  Ready to talk?  Please complete the contact form and we’ll get back to you. 

Experience Assessment

Already have a business up and running?  Think you are doing OK, but not sure?  Profits not quite what you were hoping for?  Planning an expansion but not sure exactly where or how?  Let us come an assess your Experience.  Pine & Gilmore Certified Experience Economy experts will visit your business and assess your current Experiences against Experience design best practises.  AT the end of the assessment, you get a detailed report of findings and a series of recommendations for steps to take to take your Experience to the next level.  We have a unique pricing paradigm for this offering – complete the contact form to get more details.

Experience Design Consultancy

You have a team, you have some ideas but you need a guide through the world of Experience Design.  This is the service for you.  Pine & Gilmore Certified Experts will work with your team to coach, challenge, educate and guide your team through the experience design process to support your unique Experience Design.  Not sure what models to use?  Not sure what techniques to try?  Not sure how POEV and Mash-ups are relevant to the design process?  This is the offering for you.  We can be hands-on, or hands-off and with our connections to Joe Pine and Jim Gilmore we have a world of experience background to bring to your business challenges.

Experience Design Implementation

You got the design, but now you have to implement it.  All implementation projects need to be treated like a any other project, with professional Project Management disciplines.  CMC is highest professional qualification for a Consultant in the world and is recognized in 55 countries – we have it.  Need Change Management?  We’re PROSCI Certified as well.  Bring a professional approach to your project and let us drive it to success.

Experience Training

Already have an experience design team?  Interested to learn the Pine & Gilmore methodology for experience design?  

As Certified experts we can train your team on the thinking and approaches that has delivered millions of dollars of value to businesses round the world.  This week long course will take you through the approach you need to follow to give your experience the best chance of success.  Sessions are designed to allow you to practise the use of Pine & Gilmore models in a manner that elicits understanding without prejudging how to apply them to your experience offering.  

If the 4E’s, Ing the Thing, Motifs or Negative Cues mean nothing to you, then this is the course for you and your team.  Want to find out more, please complete the contact form and we’ll be in touch.


"Providing Chief Experience Officer (CXO)Expertise to Small Business"

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